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Domain Registration, Web Hosting, Design, Maintenance, Graphic Design and Layout, Promotions, Public Relations, Voice-overs, other media ventures. Let Smoky Mountain Media be your source for professional media services.
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Frequently Asked Questions
If you have a question that is not answered here, please e-mail us with it.
Web Hosting
Web Site Design
Web Site Maintenance
Web Site Promotion
Graphic Design
Voice Work
Mystery Shopping/Research
Web Hosting
Where do you suggest I purchase my domain?
From Smoky Mountain Media, of course. Go to our Hosting page for more info..
Once I have uploaded to my site, what will my Web address be?
http://www.yourdomain.xxx (".xxx" could be .com, .net,
etc.)
Does Smoky Mountain Media support Microsoft Front Page Extensions?
Yes.
Does my Web space have a size limit?
Yes. Smoky Mountain Media accounts include 5 gigabytes of Web space.
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Can I run CGI/Perl scripts?
Yes.
Does Smoky Mountain Media offer any type of Web statistics service?
Yes.
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Does Smoky Mountain Media offer a Secure Server?
Yes..
Does Smoky Mountain Media do credit card processing?
Yes!
Web Site Design
How much will it be to design my site, if it is just a small business?
We charge either per site, per page, or per hour. The price varies with the complexity
of the job. At times, we are unable to take on another site and will refer you elsewhere.
We have more detail on our prices & services
page. Please contact us to discuss your special needs.
Web Maintenance
I am a large company and require very frequent site updates, which package do
I need?
I am a small company and require very few site updates, which package do I need?
We have packages for companies large and small. We charge based on the time required
for your site each month. By committing to a monthly service maintenance contract,
we are able to offer you a lower hourly fee and to assure your site time each month,
week or day. We can also help you learn to do your own site updates, again, depending
on what your company needs are. It is more affordable for many businesses to use
a web maintenance service like ours, rather than to hire a new employee or to take
an employee away from other tasks.
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Web Site Promotion
What exactly is web site promotion?
It is a term that can mean a lot of different things! We believe that a successful
site requires the same type of promotion that any business requires. Maybe even more,
since no one really "drives by" and stops in on impulse. The closest thing
to that impulse stop is to have your site listed in all the available search engines,
in the top 10 or 20 sites! Smoky Mountain Media provides an automated search engine
submission on a weekly or monthly basis. We do not guarantee placement anywhere,
since your placement depends on a multitude of factors to achieve it's placement.
(Design, words used on the site, amount of competing sites, other sites linking to
yours, etc.) We suggest hand entry to the most important sites. We also suggest using
a multi-pronged approach to promoting your site, including local promotions, having
your URL listed on all your printed materials, etc. This way, even if you are not
in the top 20, the people looking for you can find you by doing a simple search.
This is a complex area and we welcome questions and brainstorming sessions with our
customers.
Graphic Design
Can you do all the copywriting on my brochure?
Yes. However, we require very clear communication with our clients. We cannot be
experts in every type of business. Even with many years of commercial copywriting
experience, we find a need for a good amount of detail, especially when creating
a website or brochure!
I need a book cover design, do you do this?
Yes. We design booklet and book covers, however we are not illustrators, so our designs
would feature design elements or photographs rather than illustrations.
Ooops. I forgot the magazine deadline and they need my ad by tomorrow, can you
help?
Rarely! We ask for a reasonable amount of notice for all projects, both in order
to schedule you in with our other clients and to work out the design with you. We
have, on rare occasions, accepted a job with very little turn around time. We charge
more for rush orders when we do accept the job.
Voice Work
I hate the way my voice sounds on our voice mail, can you do my voice mail for
me even though I live far away?
Yes we can. Voice mail can be recorded directly into the system with the use of a
temporary password. We can also do various types of answering systems either on D.A.T.
(Digital Audio Tape) or a regular cassette. Please contact us to discuss your particular
system. See our other services page for details on what
we offer.
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Mystery Shopping/Research
I need a telemarketing script written and to have it tested. Can you do this?
We can do some out bound testing and may be able to do a limited amount of incoming
testing. We will do any larger projects or long term contracts through a call center.
See our other services page for details on what we offer.
Can you do mystery shopping in Austin, Texas?
Sorry. Our mystery shopping services are available only in Western North Carolina
or the eastern seaboard by special arrangement. There are many national services
which would be happy to help. We can refer you to one with which we have done contract
mystery shopping for years. See our other services page
for details on what we offer.
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us
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